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FAQs


Do you have a sizing chart? 

Please take a look at our sizing page and please feel free to reach out to us if you have any additional questions regarding sizing. We’re happy to help! 


How do I wash the bandanas?

Most of our bandanas are 100% cotton, so we recommend putting them in a garment bag and machine wash cold on the delicate setting, or hand wash and lay flat to dry. Please check the item listing for individual product washing instructions as different materials tend to differ.


Do you ship internationally?

Yes we do! We love seeing Cookies & Co. being represented all over the world! Shipping may just take a bit longer as with all overseas deliveries, but trust us it’ll be worth the wait!


How long does shipping take?

Our processing time from order to shipped status is typically about 1-3 business days for bandanas and 3-14 business days for collars & leashes (though we try our best to get it shipped out within 3 days). We use USPS shipping for domestic orders and we see those typically get delivered within 5 business days. That being said, USPS has been a bit slower lately so you may see some delays. 


What is your return/refund policy?

For our bandanas, we do accept returns and full refunds up to 5 business days after the order has been delivered. However, for sanitation purposes, we only accept bandanas that have not been worn. The buyer is also responsible for return shipping.

For collars and leashes, since these products are all made-to-order we do not accept returns or exchanges. So please please please measure your pup and give us the exact size you'd like the collars sized to.


For masks, we do not accept returns or refunds as these items are final sale.


If you have any questions about our return and refund policies, please feel free to reach out to us at love.cookiesco@gmail.com

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