Customer Reviews

Based on 1 review
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J
Jocelyn
Cute but.....

I had been looking for a light blue leash for quite some time, when I saw this leash I was happy to make this purchase and support a small business! This leash is cute, the colour is perfect but for the price I was expecting the thicker higher quality biothane. Due to the recent tariffs on goods made in the US I was hit with a bill for $42 for tariffs and duty. I have an 80lbs. dog and I'm not confident that the metal rivets/fasteners that hold the leash together will be able to withstand long time wear from an 80 pound dog. Nice looking leash but does not match the quality that I have from other biothane leashes.

Thank you so much for your thoughtful review and for supporting our small business — we’re really glad you loved the color and design of the leash!

We truly understand your concerns and want to clarify a few important points. Unfortunately, we don’t have control over the tariffs and duties imposed by international customs agencies. While we understand how frustrating these unexpected charges can be, we’ve made the decision not to increase our own prices, even though tariffs have significantly impacted the cost of our hardware — we’re doing our best to absorb those costs on our end to keep our products as accessible as possible.

We also want to assure you that we use genuine BioThane® for all of our leashes, and we source strong, reliable hardware to match. The metal rivets and fasteners we use have been tested over time and with larger dogs — including those 80lbs and up — and we’ve never had an issue reported related to durability or failure.

That said, your feedback is always valued, and we’ll continue to monitor and improve where we can. Thanks again for your purchase and for sharing your experience with us.

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